Whitecity Storage Service Terms and Conditions

These Whitecity Storage terms and conditions set out the basis on which storage services are provided to customers who choose to book a unit, use associated facilities, or place items into the care of the service. By making a booking, paying a deposit, signing an agreement, or otherwise using the storage premises, you agree to be bound by these terms. Please read them carefully before entering into any storage agreement.

For the purposes of these terms, references to “we”, “us”, and “our” mean Whitecity Storage, and references to “you” and “your” mean the customer, account holder, or any person authorised by the customer to access or use the storage unit. These terms apply to all self storage services, short-term unit hire, and any ancillary services offered as part of the booking process.

A storage booking is not confirmed until we have accepted your reservation, completed any required identity checks, and received any initial payment due. We may refuse a booking where we cannot verify the information provided, where the requested unit is unavailable, or where we reasonably believe the use of the service may create a risk to property, persons, or the premises.

Booking Process

To make a booking, you must provide accurate and complete information, including your name, address, contact details, and any other details we request for account creation and security purposes. If you are booking on behalf of a business, you confirm that you have authority to do so. Any false, incomplete, or misleading information may result in cancellation of the booking or termination of the agreement without liability on our part.

Once you have selected a unit size or service type, we may provide a quotation, reservation period, or estimated availability. Any quotation is an invitation to treat and does not create a binding agreement until we confirm acceptance. We may amend availability, pricing, or terms before confirmation where necessary, provided this is lawful and reasonable. You are responsible for checking that the chosen unit is suitable for your intended use.

At the point of booking, you may be asked to review and accept the relevant self storage agreement, provide a valid payment method, and acknowledge any house rules or site instructions. The booking may be completed online, by telephone, or in person if available. We may require proof of identity, proof of address, and, for business accounts, company details before granting access to a unit.

Payments, Charges and Deposits

All fees must be paid in accordance with the agreed payment schedule. Unless stated otherwise, charges are payable in advance and include rent for the storage unit, any administrative fees, and applicable taxes. We may also require a refundable deposit to cover keys, access devices, or potential arrears. Any deposit will be returned only after the unit is vacated, inspected, and all sums due have been paid.

We reserve the right to change our prices from time to time. If we do so, we will give you reasonable notice where required by law or the terms of your agreement. Updated prices will apply from the date stated in the notice or on renewal of the service period. If you do not agree to an increase, you may end the agreement in line with the cancellation provisions, provided you do so before the new charges take effect.

Payment must be made by the methods we accept, which may include debit card, credit card, direct debit, bank transfer, or other approved methods. You are responsible for ensuring that recurring payments are authorised and that sufficient funds are available. If a payment fails, is reversed, or is not received on time, we may charge reasonable late fees, suspend access, or exercise our rights under the agreement and applicable law.

Access and Use of the Storage Unit

You must use the unit only for lawful storage purposes and in accordance with these terms. Items stored remain your property unless otherwise agreed in writing. You must not store items that are prohibited by law, unsafe, hazardous, illegal, stolen, contaminated, or likely to cause damage, nuisance, or interference with other customers or the premises. We may inspect or refuse access where we reasonably suspect a breach.

You are responsible for securing your unit, including the use of your own lock if required. Unless we expressly state otherwise, you must keep access codes, keys, and security information confidential and must not share them except with authorised persons. Any person acting on your instructions will be treated as your representative, and you remain responsible for their conduct while on site.

You must not carry out repairs, maintenance, or alterations inside the unit without our prior written consent. You must also keep the unit clean and in a condition that does not create pests, odours, leakage, or other issues. If you notice damage to the unit, the site, or the security system, you should notify us promptly so that we can assess the matter.

Cancellations and Termination

You may cancel a booking before the storage service begins, subject to any non-refundable administration fee or other charges clearly stated at the time of booking. If you have already taken possession of the unit, your right to cancel may depend on the agreement type, the length of hire, and any statutory rights that apply. Unless a different notice period is set out in your booking, you must give us the required notice in writing.

We may terminate or suspend the agreement immediately if you fail to pay on time, breach these terms, provide false information, use the premises unlawfully, or expose us or others to risk. In such circumstances, we may deny access, remove or deal with goods in accordance with the contract and applicable law, and recover our costs, subject always to the limitations imposed by law. Where practical, we will notify you before taking enforcement action.

If the agreement ends for any reason, you must remove all goods, return any keys or access devices, and leave the unit empty and clean by the termination date. Any items left behind may be treated in accordance with our rights under the agreement, including disposal, sale, or storage at your cost where permitted by law. Charges may continue to accrue until the unit is fully vacated and inspected.

Liability and Risk

You store goods at your own risk. We do not provide insurance unless we expressly state that a policy is included, arranged, or offered separately. You are strongly encouraged to obtain adequate insurance for the full replacement value of your goods, including cover for theft, fire, flood, accidental damage, and other risks relevant to your items. Any insurance arrangement must be reviewed carefully to ensure it meets your needs.

We will not be liable for loss or damage to goods stored by you, except where such loss or damage is caused by our negligence, wilful misconduct, or a breach of our legal obligations that cannot be excluded under law. In any event, our liability may be limited to the extent permitted by applicable law and may not exceed the cap set out in your agreement, if one applies. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot lawfully be excluded.

You are responsible for packing, protecting, and labelling your items appropriately for storage. Fragile, perishable, valuable, or specialist goods may require extra care or may not be suitable for storage in standard conditions. We are not responsible for deterioration caused by inherent vice, unsuitable packaging, changes in temperature or humidity, infestation, or the passage of time, unless directly caused by our breach of duty.

Waste Regulations and Prohibited Materials

You must comply with all applicable waste, environmental, and safety laws when using our storage services. The unit and site must not be used to abandon waste, dump rubbish, or dispose of items in a manner that breaches legislation. Any disposal of unwanted goods must be arranged lawfully and in accordance with our instructions and the relevant regulations. We may charge for removal, cleaning, or lawful disposal of materials left behind.

Hazardous substances and regulated waste are strictly prohibited unless we have given prior written consent and you have complied with all legal requirements, permits, and handling procedures. This includes, without limitation, explosives, gas cylinders, asbestos, chemicals, solvents, oils, biological waste, radioactive materials, and any item that may contaminate the environment or endanger persons. If prohibited items are discovered, we may remove, report, or dispose of them where necessary and permitted by law.

You warrant that any waste or unwanted goods you bring onto the premises have been separated, packaged, and transported lawfully. If your storage activity creates contamination, infestation, odour, spillage, or other environmental harm, you must reimburse us for all resulting losses, clean-up costs, fines, third-party claims, and reasonable professional fees, to the extent allowed by law. This obligation survives termination of the agreement.

Our Rights, Notices and Miscellaneous Provisions

We may vary operational rules, opening procedures, security requirements, or site instructions from time to time where reasonably necessary for safety, compliance, or business operations. Any such updates will form part of the storage terms once notified to you in a reasonable manner. If a change materially affects your use of the service, you may have rights to end the agreement in line with the notice terms or relevant law.

Any notice under these terms must be given in writing, which may include email or another electronic method we have agreed to accept. Notices will be treated as received in line with ordinary business practice, provided they are sent to the contact details last supplied by you. You must tell us promptly if your address, email, or telephone number changes so that we can keep our records accurate.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right will operate as a waiver of that right. These terms, together with your booking confirmation and any written addendum, constitute the entire agreement between you and us relating to the relevant storage service.

Governing Law

These Whitecity Storage service terms are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with the storage agreement, the booking process, payment obligations, cancellations, liability, waste handling, or any other matter relating to the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise.

Where you are acting as a consumer, you may also benefit from statutory rights that apply under UK law, and nothing in these terms is intended to exclude or reduce those rights. If any provision of this document is inconsistent with applicable legislation, the legislation will prevail to the extent of the inconsistency. The remainder of the terms will continue to apply as far as permitted by law.

By continuing to use the service, you confirm that you have read, understood, and agreed to these storage service conditions. These terms are intended to create a fair and practical framework for the use of storage units, while protecting both customer interests and the safe operation of the premises.