Storage White City Service Terms and Conditions
These Terms and Conditions govern the provision of storage and related services by Storage White City to customers within the United Kingdom. By placing a booking, making a payment, using our storage facilities, or engaging us for removal-related services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, partnership, company or organisation that requests or uses our services.
Services means storage services, collection and delivery of goods, and any associated or ancillary removal-related services provided by Storage White City.
Goods means the items that the Customer asks us to handle, store, move or transport.
Contract means the agreement between Storage White City and the Customer, incorporating these Terms and Conditions and any written confirmation or schedule issued by us.
2. Scope of Services
Storage White City provides storage facilities and associated services, which may include collection, transportation, loading, unloading, and related removal support within our service area. The exact scope of services for each Customer will be as set out in our written confirmation, quotation, or booking summary.
All services are subject to availability and to these Terms and Conditions, which take precedence over any other terms proposed by the Customer unless expressly agreed in writing by us.
3. Booking Process
3.1 A booking request can be made via our online form or other methods we may make available. A booking is not confirmed until you receive written confirmation from us specifying the services to be provided, the dates, and the applicable charges.
3.2 We may request details of the Goods including type, volume, approximate weight, and any special handling requirements. You must provide accurate and complete information. We reserve the right to revise our quotation or cancel the booking if information provided is found to be inaccurate or incomplete.
3.3 For collection, removal-related, or transport services, we may carry out an assessment of access conditions, parking availability, and any other relevant logistical factors. The Customer must inform us in advance of any restrictions such as loading bay limitations, stair access only, time-limited parking, or other local regulations that could affect the service.
3.4 Bookings are accepted on the basis that the person making the booking is authorised to do so and to enter into a binding contract on behalf of the owner of the Goods where applicable.
4. Quotations and Pricing
4.1 Quotations are based on the information supplied by the Customer and on our current rates at the time of quotation. Unless otherwise stated, quotations are exclusive of any applicable taxes, congestion charges, parking fees, tolls, customs duties, or other third-party fees.
4.2 We reserve the right to adjust our charges if:
a. The Customer requests additional services or an extension of the storage period.
b. The actual volume, weight, or nature of the Goods differs from that described at the time of booking.
c. Access conditions, parking availability, or service times differ materially from those anticipated.
4.3 Any additional charges will be notified to the Customer as soon as reasonably possible and will be payable in accordance with our payment terms.
5. Payments and Invoicing
5.1 Unless otherwise agreed in writing, all charges for storage and associated services are payable in advance. For ongoing storage, fees are typically charged on a recurring basis, and the payment date will be set out in the booking confirmation or invoice.
5.2 We accept payment through the methods we specify from time to time. The Customer is responsible for ensuring that payment details are valid and that sufficient funds are available.
5.3 Failure to pay any amount due on time may result in:
a. Suspension of services, including access to stored Goods.
b. The addition of late payment charges or interest at a reasonable rate from the due date until payment is received in full.
c. The exercise of our rights of lien and sale of Goods as described in these Terms and Conditions.
5.4 All amounts due are payable in full without any set-off, deduction, or counterclaim by the Customer unless required by law.
6. Cancellations and Changes
6.1 The Customer may cancel or amend a booking by giving us written notice. The following cancellation terms will generally apply unless otherwise specified in writing:
a. Cancellation more than 7 days before the scheduled service date may be made without cancellation fees, subject to any non-refundable third-party costs already incurred.
b. Cancellation between 7 days and 48 hours before the scheduled service date may incur a cancellation fee of up to 50 percent of the quoted service charge.
c. Cancellation less than 48 hours before the scheduled service date may incur a cancellation fee of up to 100 percent of the quoted service charge.
6.2 Amendments to bookings, including changes to service dates, locations, or volume of Goods, are subject to availability and may result in changed pricing. If we cannot accommodate requested changes, the original booking and charges may remain in place unless cancelled in accordance with these terms.
6.3 We may cancel a booking or suspend services if:
a. The Customer breaches any of these Terms and Conditions.
b. The Customer fails to pay any amount due.
c. We reasonably suspect that the Goods include prohibited items or that our staff or property may be at risk.
d. Circumstances beyond our reasonable control prevent us from carrying out the service safely or lawfully.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a. Ensuring that all Goods are properly packed, secured, and labelled unless we have expressly agreed to provide packing services.
b. Ensuring that all containers, boxes, and furniture are suitable for handling and transportation.
c. Providing accurate access details and ensuring that we can park and carry out our services lawfully and safely.
d. Obtaining any permissions, permits, or authorisations required for loading, unloading, or parking at the relevant locations.
7.2 The Customer must not store or request us to handle any prohibited items, including but not limited to:
a. Hazardous, toxic, flammable, or explosive materials.
b. Perishable goods, live animals, plants, or any biological material that may attract pests or deteriorate.
c. Illegal goods, stolen items, or any items whose possession or transport would contravene applicable law.
d. Cash, high-value jewellery, or other items of exceptional value, unless agreed in writing and specifically insured.
8. Waste Regulations and Disposal
8.1 Storage White City operates in compliance with relevant waste management and environmental regulations. Customers must not use our services to dispose of waste unlawfully.
8.2 Where we agree to remove unwanted items, this service will be treated as a separate waste or clearance service, subject to additional fees. Items designated for disposal must be clearly segregated and identified by the Customer.
8.3 We reserve the right to refuse to collect or handle any items that we reasonably believe constitute controlled, hazardous, or regulated waste, unless a specific written agreement is in place and all necessary licences and arrangements have been made.
8.4 If any Goods left in storage are deemed to be waste, abandoned, or otherwise require disposal due to the Customer’s failure to collect them or pay outstanding charges, we may dispose of them in accordance with applicable regulations. Reasonable costs associated with such disposal may be charged to the Customer and deducted from any sale proceeds where applicable.
9. Storage, Access and Security
9.1 We will store the Goods at one of our facilities or at a facility operated by a trusted third party. The location may be changed at our discretion, provided that overall security and service levels remain appropriate.
9.2 Access to stored Goods is by appointment or during designated opening hours as notified by us from time to time. We may require reasonable notice for access requests and reserve the right to restrict access where necessary for security or operational reasons.
9.3 The Customer must comply with all site rules, safety instructions, and security procedures when visiting our facilities. We may refuse entry to any person who does not comply or whose conduct presents a safety or security risk.
10. Our Liability
10.1 We will exercise reasonable care and skill in the handling, storage, and transport of the Goods. However, our liability is subject to the limitations set out in this section.
10.2 We are not liable for loss or damage arising from:
a. The Customer’s failure to properly pack, secure, or label the Goods.
b. Inherent defects, natural deterioration, or fragility of the Goods.
c. Acts or omissions of the Customer or any third party not under our control.
d. Events beyond our reasonable control, including but not limited to adverse weather, traffic disruption, industrial disputes, or acts of authorities.
10.3 Unless otherwise agreed in writing and subject to any applicable compulsory legal provisions, our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount per consignment or per storage unit, having regard to standard industry practice.
10.4 The Customer is responsible for arranging any additional insurance cover if the standard limitations do not meet their requirements. We may, if requested, provide information about insurance options but do not act as an insurer.
10.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.
11. Lien and Sale of Goods
11.1 We have a lien over the Goods for all sums payable under the Contract. If any amount remains unpaid for more than 30 days after it falls due, we may retain possession of the Goods and restrict access until full payment is received.
11.2 If outstanding charges, including storage fees, interest, and any reasonable costs, remain unpaid after we have given the Customer reasonable notice, we may sell or otherwise dispose of some or all of the Goods to recover the sums owed. We will account to the Customer for any balance after deduction of all amounts due and reasonable sale or disposal costs.
12. Claims and Complaints
12.1 Any apparent loss of or damage to Goods must be notified to us in writing as soon as reasonably possible, and in any event within 7 days of the date on which the Customer became, or ought reasonably to have become, aware of the issue.
12.2 The Customer must provide evidence of the loss or damage, including photographs, inventory lists, and proof of value where requested. We may inspect the Goods and investigate the circumstances before determining any liability.
12.3 Complaints about our services should be raised promptly so that we have an opportunity to address them. We will use reasonable efforts to resolve complaints amicably.
13. Data Protection and Privacy
13.1 We collect and process personal data relating to Customers for the purposes of managing bookings, providing services, taking payment, fulfilling legal obligations, and maintaining business records.
13.2 Personal data will be handled in accordance with applicable data protection laws. We will implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
13.3 Customers have certain rights in relation to their personal data, which may include the right of access, correction, and in some circumstances deletion or restriction. Details of how we handle personal data may be set out in a separate privacy notice.
14. Termination of Storage
14.1 Either party may terminate the storage arrangement by giving not less than 14 days written notice, subject to settlement of all outstanding charges.
14.2 On termination, the Customer must arrange for collection of all Goods and ensure that any access and transport arrangements are in place. If the Customer fails to collect the Goods within the notice period, we may continue to charge storage fees and ultimately exercise our lien and sale rights.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.2 The Contract constitutes the entire agreement between the parties in relation to its subject matter and supersedes any prior understandings or agreements.
15.3 No waiver of any breach of these Terms and Conditions shall be effective unless in writing and shall not be deemed a waiver of any subsequent breach.
15.4 The Customer may not assign or transfer any of its rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to deliver the services, provided that overall service levels are not adversely affected.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the provision of our services.
By confirming a booking, using our storage facilities, or engaging us for removal-related services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
